You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the date on which you or a third party nominated by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of revocation you must inform us (RWE-Shop by cyber-Wear Heidelberg GmbH, Elsa-Brändström-Str. 4, 68229 Mannheim, Deutschland, E-Mail: email@example.com, Tel.: +49(0)621 30 983-103, Fax: +49(0)621 30 983-444) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached specimen revocation form for this, but this is not compulsory.
For the revocation deadline to be met, it is sufficient that you send the notification of the exercise of the right of revocation before the revocation period expires.
Consequences of the revocation
If you cancel this contract, we have to pay back to you all the payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from that fact that you chose a different type of delivery than the cheapest standard delivery that we offer) promptly and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment we shall use the same mode of payment that you used for the original transaction unless otherwise expressly agreed with you; on no account will you be charged a fee for this repayment. We may refuse to repay you the money until we have received back the goods or until you have furnished proof that you have sent back the goods, whichever is the earlier.
You shall send back the goods to us or surrender them to us without delay and in each case no later than within fourteen days from the date on which you inform us of the revocation of this contract. The deadline has been met if you dispatch the goods before the end of the deadline of fourteen days. You shall bear the direct costs of returning the goods.
You must only pay us compensation for loss of value of the goods if this loss of value is attributable to unnecessary handling of the goods to examine the quality, characteristics and functionality of the goods.
- End of the cancellation instructions -
Exclusion of the right of revocation
The right of revocation does not apply to contracts for the delivery of goods
- which are produced according to the customer’s specification or are clearly tailored to his personal needs or which are not suitable for return by virtue of their nature,
- which can perish quickly or whose sell-by date would be quickly exceeded,
- which would not be suitable for return due to health protection or hygiene reasons if their seal was removed after delivery,
- if they were mixed inseparably with other goods after delivery by virtue of their nature,
- which can be classified as alcoholic beverages
Special information about the premature expiry of the right of revocation
In the case of contracts for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons your right of revocation will expire prematurely if the seal on the goods was removed after delivery. In the case of contracts for the delivery of sound or video recordings or computer software in a sealed package your right of revocation will expire prematurely if the seal was removed after delivery.